Policies & Service Descriptions

TERMS & CONDITIONS

1. General

These Terms & Conditions apply to all services and transactions between the salon and the client.

2. Pricing

• All prices are displayed in-salon and are subject to change without prior notice.

• Prices may vary depending on nail length, design complexity and additional products used.

3. Appointments & Service Changes

• Late arrivals may result in shortened service time or rescheduling.

• Any change in design or colour after leaving the salon will require a new service and additional charges.

4. Workmanship Guarantee

• We offer a 72-hour workmanship guarantee from the time of service.

• Any concerns must be reported within this period for assessment.

• Where appropriate, we will offer a repair or correction.

• This guarantee does not cover normal wear and tear, accidental damage, poor aftercare, or services performed by another salon.

5. Refunds

• Refunds are not provided for a change of mind.

• Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

6. Stamp Cards & Gift Vouchers

• One stamp per visit with a minimum spend of $30.

• No stamps will be issued for back-dated services.

• Gift vouchers must be presented at time of redemption.

• Gift vouchers cannot be redeemed for cash or withdrawn as cash.

• Any unused balance remaining after the expiry date will not be refunded.

• Lost, stolen or damaged vouchers cannot be replaced.

7. Health & Safety

• Please inform our staff prior to service if you have any medical conditions, allergies, infections, open wounds, or concerns that may affect your treatment.

• The salon reserves the right to refuse service if we believe your health condition is not suitable for the treatment.

• Results may vary depending on natural nail condition, lifestyle and aftercare.

8. Promotions

• Promotional offers may be subject to date and time restrictions.

• Offers cannot be used in conjunction with other promotions unless stated.

9. Booking & Late Policy

• Appointments are subject to availability and confirmation.

• Clients arriving more than 15 minutes late may lose priority and be required to wait as a walk-in or reschedule.

• No-shows or repeated late arrivals may result in loss of booking privileges or a requirement for prepayment.

• The salon reserves the right to decline future bookings for clients with repeated no-shows or late cancellations.

10. Client Conduct

• We kindly ask all clients to treat our staff with respect.

• The salon reserves the right to refuse service to anyone displaying inappropriate or abusive behavior.

• Photography or video recording within the salon is only permitted with prior approval from management.

11. Parents & Children:

• For the comfort and safety of all guests at Joynails, children must be supervised by their parent or guardian at all times.

• Our team is unable to provide childcare and cannot assume responsibility for supervising children.

Service Descriptions:

• Manicure: Cuticle care, buff, shape, hand massage, and polish/gel application. 

• Pedicure: Warm soak, exfoliation, massage, hot towel, cuticle care, shape, and polish/gel. 

• Gel Polish (Shellac): Professional base, color, and top coat application on natural nails. 

• BIAB: A thicker gel overlay designed to strengthen and enhance natural nail growth. 

• Acrylic: Liquid & powder system to shape and strengthen nails. Available as Overlay (on natural nails) or Extension (with tips). 

• Refill: Fills the growth gap of acrylic nails. Recommended every 2–3 weeks. 

• Builder Gel: A flexible, lightweight, and odorless gel for strength or extensions. Promotes healthy nail growth.